How do pre-orders work?
Our products are handcrafted in small series to guarantee the best quality. To be sure to acquire your favorite Gaëla, we offer you the possibility to buy it before it comes back in stock.
When will you ship my pre-order package?
The package will be sent on the date specified on the product page.
Can I return or exchange my product?
Yes, we offer a 14 day returns policy. If you are not completely satisfied with your goods, simply return them to us within this time for an exchange or full refund. Please note, sale items cannot be returned or exchanged. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.
When will I receive my refund?
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
How much does shipping cost?
Free shipping with Estafeta in all Mexican Republic.
What is the delivery time?
We ship your packages with express solutions. The delivery time is usually 1 to 3 days depending on where you live.
What shipping carriers do you use?
We use exclusively DHL, FedEx, and UPS.
When will you ship my package?
We know that it is important for you to receive your order as soon as possible. We ship in-stock products 1-2 business days after the order has been placed.
Do I have to pay duties or taxes?
Depending on the specificities of each country, you may be asked to pay a small amount upon delivery.
PRODUCT & GUARANTEE
What material do you use?
In order to guarantee the best quality and the respect of international environmental standards, we use exclusively natural cowhide-leather and natural suede.
How should I take care of my Gaëla bags?
Gaëla makes a careful selection of materials, ensuring we work with the best quality products and suppliers to offer long-lasting goods. Leather is a natural material that evolves over time. Here are a few recommendations: The trimmings are in natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina. Taking proper care of your product will allow you to fully appreciate its beauty for many years.
Where is my Gaëla made?
Our creations are handcrafted in the best high-end leather goods in the state of Guanajuato, México.