Refund policy
We want you to love your Gaëla piece. If it isn't what you expected, you can exchange it.
Exchanges within 30 days
You have 30 calendar days from the day you receive your order to exchange your product for another color or model.
- The item must be unused, in perfect condition and in its original packaging.
- Return shipping is at your expense. Shipping of your new product is free.
- If the new product costs more, you pay the difference. If it costs less, we give you the difference as credit for your next purchase.
Manufacturing defects
If your product arrives with a defect, write to us within 30 days of delivery with photos of the defect. We will repair it, replace it or refund your money, and Gaëla covers all shipping costs.
How to request an exchange
- Email info@gaelatulum.com with your order number and the product you would like.
- We will reply with the return address and shipping instructions.
- Once we receive and check the item, we will ship your new product.
Refunds
Refunds apply only to products with a manufacturing defect. They are processed within 7 days of receiving the item, to the original payment method. The time it takes to appear depends on your bank.
